Solution to OSD issue 80072ee7

posted in: Blog | 26

I’ve had some problems recently with deploying clients in my lab environment. The problem I was having was this:

1. Client boots up and receives boot image = fine
2. Client loads Windows PE = fine
3. Client restarts as soon as Windows PE loads = not fine

I started up the installation again and pressed F8 before the computer restarted and went to X:\Windows\Temp\SMSTSLOG\smsts.log and had a look.

In the log I found this error:

Unknown host (gethostbyname failed)
sending with winhttp failed; 80072ee7
Failed to get information for MP: http://sccm.newtech.local . 80072ee7

I tried to ping my SCCM server called “sccm”. Worked perfectly. But then I tried to enter in the whole FQDN “ping sccm.newtech.local” and all of a sudden the name was not able to be resolved. Why was this happening? Tried to ping sccm.newtech.local from another server and it worked perfectly.

The reason for this is that SCCM OSD is reliant on DHCP and receives the DNS server that is specified in the DHCP scope.

This is how I solved it:

1. Go to the DHCP control panel -> DHCP Scope Options -> Right-click -> Configure Options

2. Select “006 DNS Servers” and then add the IP adress of the DNS server. If it’s on the local server, enter the IP (ie. and not the loopback address (

This worked for me! Feel free to drop me an e-mail if you’re experiencing issues with this.

26 Responses

  1. John

    This article is outstanding, helped me solve the issue! Many thanks

  2. Moise

    I have the same problem. But my DHCP is the router. How would someone use the steps you mentioned. Thanks

  3. Daniel Classon

    Make sure that the DNS adress that the DHCP server hands out is the IP of the router. You should be able to set this in the DHCP options on your router.

  4. Jan

    that was the perfect solution! thanks for your infos! now the client is installing… great!

  5. DreamensioN

    Great post Daniel – thanks for figuring this out. I just had this exact same issue and this was the cause.

  6. Terence

    Is there anyway to set this in the boot image, im using a very basic router for DHCP and it doesn’t publish the DNS server address. Thx

  7. Martin

    Didn’t help me ๐Ÿ™ Mine was already set to the IP’s of my 2 dhcp servers ๐Ÿ™

  8. Spencer

    Had the same problem but our SCCM server is in a sub domain. I had to create a static WINS entry pointing to the server for the capture to work.

  9. Brian

    I have found this error deploying using SCCM 2012 R2, I followed your steps and I still get this error, it has the exact same errors as your screen shot, I can ping my server sccm, but when I use my FQDN, it fails. what other options is there to resolve this?

  10. Mattias

    Hi Daniel
    Just used your guide to help a customer. It is still valid after all these years ๐Ÿ™‚ amazing.

  11. Daniel Classon

    I’m glad that it helped ๐Ÿ™‚ I have heard from customers where this also helped them out. Things have a tendency to not change ๐Ÿ™‚

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